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I have installed four KraftMaid Cabinet kitchens. All the hinges have begun to break for my customers.

I have contacted Home Depot, KraftMaid Cabinets and searched the INTERNET and have found only one supplier to replace the hinges. This is a firm in Guangzhou, China, who sells only in lot of 5,000. I tell all my customers now NEVER BUY KRAFTMAID.

There is no customer support, they do not stock replacement parts, their website is useless, the firm is a fraud. I would encourage any potential customers for kitchen cabinets to avoid KraftMaid hardware of any sort as it is not supported by the company that sells it.

Monetary Loss: $15000.

Location: Fairfax, Virginia

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Guest

I agree, all of the plastic parts in ALL of the door hinges have broke and now the doors to not close tight.

Isn't there an after market vendor that can supply these type of replacement hinges?

Guest

KraftMaid was unable to honor their lifetime warranty because of this. Once the holes for the hinges are drilled, only identical hinges can be installed.

The replacement hinges KraftMaid sent me did not fit. They could not locate hinges that fit my cabinets.

Guest

KraftMaid has a lifetime warranty on their product, including the hinges. Feel free to contact me at trinitykitchenandbath@***.com and I will help you get in touch with the Customer Service team at KM.

They will gladly send you new hinges at no charge. FYI - in almost 20 years of dealing with the product, I haven't had a hinge fail yet, so I would like as exchange a little Q&A as to what is going on that you have hinge issues on 4 projects.

Guest
reply icon Replying to comment of Guest-731192

I agree. Have installed KM and 20 other brands.

The hinges are Blum and do not come from China. They are available one at a time for free from either KM or Blum.

My guess is we have a poor installer who made mistakes and had to pay for them

Between beers he writes fiction.

Guest
reply icon Replying to comment of Guest-783469

I, too, have had the same problem with the hinges and getting the correct replacement parts. What a rude thing to write about someone you don't know a thing about.

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