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1.6 Based on 15 reviews
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  • Customers like
    • Product 1
    • Warranty service 1
  • Customers don't like
    • Quality of hardware in cabinetry 3
    • Poor craftsmanship 3
    • Tilts not being installed in factory 1
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I ordered 12,000.00 worth of Kitchen Cabinets from a supplier of Kraft Maid Cabinets. The cabinets were installed by a licensed contractor, after about 3 weeks I noticed that the paint was peeling on the corner molding under the cook top counter, and on the side panels of the base cabinets. When I would touch the peeling it would just come right off like it had nothing to stick to. I contacted the company I purchased the cabinets and they... Read more

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KraftMaid Furniture and Decor complaint 168172
1 of 2

This photo shows the color match up of my island cabinet. Way off

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We have purchased over $8000.00 worth of kitchen cabinets. Upon arrival several of the doors are dinged and the upper corners have rub marks from the way they were installed at the manufacturer. Several of the corner cuts on the doors have wide gaps to the extent the rubber stopper will not stay in. I have contacted HD and they immedately contacted their sales rep. I had originally sent Kraftmaid an email and had no response. Their sales rep... Read more

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I purchased and installed entire kitchen with Kraftmaid cabinets. The originals had to have several doors replaced as they had noticeable defects. Later, I discovered the doors on the "pantry cabinets" were not fitting properly, so I tried to adjust the hinges, but discovered that was not possible. As I discovered, the cabinets are out of square as they were cut wrong in the factory. I then tried to get replacements, but the company I... Read more

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KraftMaid - Poor Quality Control
1 of 9

We ordered our bath cabinets April 4th 2016. They were delivered the end of May. When we opened the cartons, one of the linen cabinets had a scuff and nick out of the side that would be next to our vanity. The packaging was not damaged, so it had to have been damaged before it was boxed and shipped. Also, both doors on the linen cabinets(we bought two) had stain build up on them and one had a black mark in the middle of the door. We called Home... Read more

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For the second time I need the door replaced in the cabinets in my bathroom. It is flaking off and Kraftmaid sent a representative to inspect the issue. He had an attitude. It was my fault that they were failing because, their tests show that this happened because of humidity and because my bathroom had no fan they blamed me. That's BS... I bath a few times a week but live alone and have the door open when I do. The window is usually part... Read more

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Tilt out trays will be field installed unless otherwise spesified. This issue is sales person error.

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My cabinets were installed in 2004, I bought the house I live in that fall. Because I wasnt the original purchaser Kraftmaid wouldnt do anything about the "lifetime warranty". My cabinets are horribly cracking and peeling, its awful for cabinets that new to fall apart, kraftmaid should be sued!!!!!

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I ordered my bathroom cabinet with tilts through Home Depot (Ref. #S12, Sales person: TXB 4545). My complain is: WHY the Tilts did not come installed? Now my contractor has to install them. I didn't know you will send the tilts separate. The people who delivered it couldn't explain what's the long narrow box when asked. The whole cabinet looks fine. I have no complaint about construction. Like the cabinet except that it arrived without the TILTS... Read more

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Wish I had seen these reviews before going with KraftMaid. Just got them installed so no substantial issues just yet but wanted to warn others...the installers got some glue (which then hardened) on the exterior of the cabinet so I thought removing it with VERY light force and soft scrub would be Took some finish off that now looks dull when the light hits it. Review says I need 80 words so adding more text here - kinda odd - I... Read more

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