KraftMaid
KraftMaid Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KraftMaid has 1.8 star rating based on 68 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product, Good product, Like countertops.
Cons: Quality of paint, Anything about this horrible company, Do not stand by their warranty.Recent recommendations regarding this business are as follows: "Save yourself the aggravation. Run don’t walk", "Go somewhere else to buy cabinets!", "Find another product and supplier", "Flee as fast as you can", "Go with another brand. If you don't have good customer service, then you don't have anything.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KraftMaid has 1.8 star rating based on 68 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product, Good product, Like countertops.
Cons: Quality of paint, Anything about this horrible company, Do not stand by their warranty.Recent recommendations regarding this business are as follows: "Save yourself the aggravation. Run don’t walk", "Go somewhere else to buy cabinets!", "Find another product and supplier", "Flee as fast as you can", "Go with another brand. If you don't have good customer service, then you don't have anything.".
Most users want KraftMaid to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
3 sets of cabinet fronts later….
- Nice looking cabinets
- Wrong size
Preferred solution: Deliver product or service ordered
User's recommendation: Save yourself the aggravation. Run don’t walk
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Slate, West VirginiaHorrible experience!
Go So, we ordered kraftmaid cabinets in the passed and were always pleased with the product. That being said, this passed order was the poorest quality of products we have ever seen.
We placed our order in October of 2021. Our estimated delivery date was December 12th. We received the entire order December 20th 2021. Counted boxes to make sure all were accounted for and they were.
Contractor starts install after Christmas and the problems started. First was a base cabinet was 15 wide instead of 21. No biggie right Unbox box the last two wall cabinets and the paint is peeling off of the supposed finished side. #2.
Then the other wall cabinet was a 1/4 out of square. Thats #3. Then we find out that a wall and and base is 15 wide instead of 6 wide.#4. One of the drawers on a 36 base cabinet was busted and the quick release laying in the bottom.#5 So reorder right replacements where needed January 3rd.
Expected shipment date January 20th. Well while we wait I had the contactor look at all the crown molding to be installed on top of the cabinets. He noticed that the pantry door was full overlay instead of half like we ordered.#6. Order the door and salesman tells me that its gone February 3rd before the door and our promised January 20th reorder shipment arrives!
This whole time customer service does a great job talking to but, they will not call you back for updates and will not give u a number to call back so a customer wouldnt have to wait for 45 minutes on hold! So today February the 5th I get a phone call that 3 of the 6 cabinets are in and the others will be delivered the 10th! Whats another week right so go to the store and pick up my 3 cabinets only to get home and unbox them to find another disaster! The 21 base was unfinished on the side and the trash bin door is awful.
Has to be forced open and closed. The 6 wall and base both end cabinets were u finished sides and the wall one was busted at the top. Also had full overlay instead of half. Here we are again ordering more cabinets hoping they will be right!
The reason we are so upset with this whole situation is because we loved kraftmaid b/c of there quality! We spent over 16k on this order and we did not get that back in cabinets!!! We nor our friends, family will never order from this company again! Highly disappointed and we feel like we have been robbed of our money.
To think that the instock cabinet at Lowes or Home Depot is by far a better quality of workmanship and overall product makes us sick! Never again Kraftmaid!
- Poor quality and expensive
- Damage
Preferred solution: Price reduction
User's recommendation: Go somewhere else to buy cabinets!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Middlefield, OhioI have not heard or been givren a response to my email as of this date
Preferred solution: Three replacements of Magnets
Delivery
- Good product
- Terrible customer service
User's recommendation: Find another product and supplier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLowes order unfinished
- No communication with lowes
Preferred solution: Completion of installation
User's recommendation: Flee as fast as you can
Order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Middlefield, OhioPOOR Service
I ordered over $30,000. worth of cabinets on February 24, 2022.
I had to wait 10 weeks to get them and once we did, we found that we were missing one. Immediately I contacted my salesperson at Home Depot who reported it immediately. That was two weeks ago and I'm being told that my one cabinet will not arrive until June 23rd. I find this absolutely ridiculous.
I waited 10 weeks and then found a mistake you made and will have another 4 1/2 weeks tacked on to my wait time for one cabinet. ONE cabinet. Certainly a manufacturing company can and does produce 1000s of cabinets a day and certainly a trash can cabinet is a popular and probably mass produced one. So how in the world can this be good service?
I am a prior KraftMaid cusotmer from about 15 years ago, when we spent over $20,000.
I specifically wanted KraftMaid again, and now this. I will NOT recommend Kraftmaid in the future based on this terrible service.
Preferred solution: Deliver product or service ordered
User's recommendation: Go with another brand. If you don't have good customer service, then you don't have anything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Middlefield Township, OhioCabinet is not as expected.. got replacement and its worse.. waiting forever for another replacement.
received order and one piece was damaged. also another piece was not what i wanted.
No fault of kraftmaid.. (home depot issue) .. soooooooooo i have been waiting for weeks and weeks for replacement pieces with no kitchen to use. I received one replacement piece today and it is totally wrong.
wrong color and smeared all over. grrrrrrrrrrrrrrrrrrr I am so afraid that the other piece will be a mess too since it is sitting on a truck moving no where. It is painted and they do not wait for it to dry properly and therefore is getting to me all smeared up. How long can i go without a kitchen.
I cannot move forward without the missing cabinet. I have no floor , no sink, no countertop , no dishwasher, no stove.. nothing until i get this cabinet. After seeing todays replacement i am livid.
I can hardly breath because i am so upset. Even the original pieces were not great.
They are suppose to have trim and 1/2 of it is missing. Horrible.
Preferred solution: Let the company propose a solution
User's recommendation: Just shaking my head.. NO recommendation
Countertop cabinet ordered from Lowe's Fairfield, CA
Preferred solution: Deliver product or service ordered
Request from kraftmaid
Terrible quality
- Product
- Quality of paint
Preferred solution: Price reduction
User's recommendation: Go with any other company
Horrific experience
User's recommendation: RUN AWAY FROM KRAFT MAID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gilford, New HampshireComplaint on your service
I have ordered cabinets in April for a July 27 delivery. I was contacted on 7/21/21 to say my cabinets will be delivered on July 27th.
Today, I got a text saying my cabinets will not be delivered until 8/3/21.
This is really really bad service. I have sold my house, i have the carpenters who gutted my kitchen prepping for the cabinets, scheduled and hired the electrician and plumber and countertop people, all which took a long time to get scheduled. I am moving in on 7/30/21 and have no kitchen.
I need help getting these delivered as promised. This is life impacting not having a kitchen.
If you were having a delay and couldn't make the date, you should inform earlier, not 5 days before delivery.
This is terrible service. What can you do to get it finished and delivered next week?
I have contacted XPO, i have contacted Cabinet Kraftmaid Customer Care 888-562-**** and after waiting over an hour, finally was told could not do anything, it is JUST ANOTHER DELAY. They gave me another number to call 866-540-**** and still sitting on hold.
Please help....
Preferred solution: Deliver product or service ordered
Deceptive Business Practice
User's recommendation: Make box the right size
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Quality Product
Preferred solution: Full refund
User's recommendation: Don’t buy!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKitchen Cabinets
I purchased Kraftmaid cabinets for my kitchen remodel two years ago. The cabinet doors are now cracking where the wood was put together.
I reached out to Kraftmaid and after sending them pictures which clearly show the cracking, their reply was that will happen with moisture in the air. That is simply unnaceptable. Why would Kraftmaid think that a consumer would spend thousands of dollars on their kitchen remodel, only to have their cabinets crack in less than two years.
They dont stand behind their product. Stay away!!!
- Quality and workmanship
Preferred solution: Let the company propose a solution
User's recommendation: Stay away!
About
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Kraftmaid is a company that provides professional kitchen cabinet supply. The company is headquartered in San Franciso, California. KraftMade provides all handmade cabinet products fitted with doors and finished with natural furniture grade birch interiors, and cabinet installation service. The company offers a wide range of designs, free quotes shipping, built-in stylish and decorative kitchen cabinets, kitchen cabinet corner units with raising doors, etc. KraftMaid states that it can provide any style of cabinets not depending on the form of construction. Besides, the company selects woods carefully and designs each kitchen unit like a unique item.
KraftMaid is ranked 455 out of 2282 in Furniture and Decor category
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will be watching this site for more reviews as I am just starting my kitchen remodel process
I have the same problem with my not even two year cabinets. Stay away from this brand.
Those are not cracks, those are jiont lines in the wood, which is normal. Wood is a natural product that expands and contracts with changes in humidity.
This is not a defect, but rather a characteristic of the finish on wood. MDF is a better choice material for a plaited finish.
Absolutely correct
Whoever sold you your cabinets did not do a good job explaining what paint is like on wood. Kraftmaid has some door styles within their line called Evercore and that is the line you should have been sold.
Paint on wood is like that girl in high school with bad acne who puts on foundation, you see every bump and crater. Paint is the same on wood it shows every imperfection. You will notice in the winter time your cabinets contracting but in the summertime everything will expand and become tight again. This is not a defective product this is the nature of wood.
Most people who like painted cabinetry like a close to perfection look and you will never get that with wood always do MDF the paint goes on smoothly and the joints stay tight. What is happening to your cabinets is normal that is what wood does. Wood expands and contracts due to moisture or lack of it. You don't notice it on your regular furniture because it is stained.
Stain hides many flaws where paint just simply doesn't.
When going with a painted product an MDF door is the way to go you don't have the expansion and contraction like you do on wood. So the suggestion here is to do your homework and make sure you go with a very knowledgeable designer who will educate you on products.
Last time I looked Kraftmaid considered all there finishes stain. So for joint lines showing on there white or antique white finish it’s a paint.
If the mineral streaks bleed through then they claim it’s a stain. Go figure??