John G Wzb

3 sets of cabinet fronts later….

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After three sets of kitchen cabinet doors, we are still waiting of two more. All doors were wrong size, too large for the opening. Replacements came either the exact same size or too tall or just the wrong doors. Three years later still awaiting the last two. The retailer has been somewhat helpful but ignores us half the time.
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Pros:
  • Nice looking cabinets
Cons:
  • Wrong size

Preferred solution: Deliver product or service ordered

User's recommendation: Save yourself the aggravation. Run don’t walk

Adam J Vgw

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Verified Reviewer
| map-marker Slate, West Virginia

Horrible experience!

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KraftMaid - Horrible experience!
KraftMaid - Horrible experience! - Image 2
KraftMaid - Horrible experience! - Image 3
KraftMaid - Horrible experience! - Image 4
KraftMaid - Horrible experience! - Image 5
KraftMaid - Horrible experience! - Image 6
Original review Feb 03, 2023

Go So, we ordered kraftmaid cabinets in the passed and were always pleased with the product. That being said, this passed order was the poorest quality of products we have ever seen.

We placed our order in October of 2021. Our estimated delivery date was December 12th. We received the entire order December 20th 2021. Counted boxes to make sure all were accounted for and they were.

Contractor starts install after Christmas and the problems started. First was a base cabinet was 15 wide instead of 21. No biggie right Unbox box the last two wall cabinets and the paint is peeling off of the supposed finished side. #2.

Then the other wall cabinet was a 1/4 out of square. Thats #3. Then we find out that a wall and and base is 15 wide instead of 6 wide.#4. One of the drawers on a 36 base cabinet was busted and the quick release laying in the bottom.#5 So reorder right replacements where needed January 3rd.

Expected shipment date January 20th. Well while we wait I had the contactor look at all the crown molding to be installed on top of the cabinets. He noticed that the pantry door was full overlay instead of half like we ordered.#6. Order the door and salesman tells me that its gone February 3rd before the door and our promised January 20th reorder shipment arrives!

This whole time customer service does a great job talking to but, they will not call you back for updates and will not give u a number to call back so a customer wouldnt have to wait for 45 minutes on hold! So today February the 5th I get a phone call that 3 of the 6 cabinets are in and the others will be delivered the 10th! Whats another week right so go to the store and pick up my 3 cabinets only to get home and unbox them to find another disaster! The 21 base was unfinished on the side and the trash bin door is awful.

Has to be forced open and closed. The 6 wall and base both end cabinets were u finished sides and the wall one was busted at the top. Also had full overlay instead of half. Here we are again ordering more cabinets hoping they will be right!

The reason we are so upset with this whole situation is because we loved kraftmaid b/c of there quality! We spent over 16k on this order and we did not get that back in cabinets!!! We nor our friends, family will never order from this company again! Highly disappointed and we feel like we have been robbed of our money.

To think that the instock cabinet at Lowes or Home Depot is by far a better quality of workmanship and overall product makes us sick! Never again Kraftmaid!

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Loss:
$16
Cons:
  • Poor quality and expensive
  • Damage

Preferred solution: Price reduction

User's recommendation: Go somewhere else to buy cabinets!

Thomas J Pgu

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Verified Reviewer
| map-marker Middlefield, Ohio

I have not heard or been givren a response to my email as of this date

KraftMaid - I have not heard or been givren a response to my email as of this date
I am looking for the replacement of my medicine cabinets magnet enclosure devices. I haven't heard from Kraftmaid
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Preferred solution: Three replacements of Magnets

Imogene Bip

Delivery

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Its next to impossible to reach the KraftMaid Cabinetry customer service department. Call wait times in excess of 50-60 minutes. One would expect to get better service when you are paying in excess of $20K for kitchen cabinets.
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Pros:
  • Good product
Cons:
  • Terrible customer service

User's recommendation: Find another product and supplier

Kenneth B Enf

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Verified Reviewer

Lowes order unfinished

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Ordered cabinets in June 2021. Cabinets delivered and installation started in July but not finished. Lowes designer made error and had to make changes to order. Designer has not resolved the issue with Kraft Maid representative as calls have not been answered concerning the change order and my project has been held up for the past 2 months. Im being held hostage by Lowes and Kraft Maid after spending over $13K. I need answers asap.
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Cons:
  • No communication with lowes

Preferred solution: Completion of installation

User's recommendation: Flee as fast as you can

Brian and Kathy Fowler F

Order

After 19 phones calls and absolute horrible service I google the two phone numbers that I have been told to call and found out they are both Kraftmade cabinets phone numbers but the representatives on the phone refer me to talk to the other and they can’t call each other making it appear that XPO is a seperate delivery service then cabinet works !!! WE ARE MY CABINETS AND WHEN WILL THEY BE DELIVERED. I had 6 orders 3 were delivered 10/17 and 3 are were not!!!
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Susan J Zhm

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Verified Reviewer
| map-marker Middlefield, Ohio

POOR Service

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I ordered over $30,000. worth of cabinets on February 24, 2022.

I had to wait 10 weeks to get them and once we did, we found that we were missing one. Immediately I contacted my salesperson at Home Depot who reported it immediately. That was two weeks ago and I'm being told that my one cabinet will not arrive until June 23rd. I find this absolutely ridiculous.

I waited 10 weeks and then found a mistake you made and will have another 4 1/2 weeks tacked on to my wait time for one cabinet. ONE cabinet. Certainly a manufacturing company can and does produce 1000s of cabinets a day and certainly a trash can cabinet is a popular and probably mass produced one. So how in the world can this be good service?

I am a prior KraftMaid cusotmer from about 15 years ago, when we spent over $20,000.

I specifically wanted KraftMaid again, and now this. I will NOT recommend Kraftmaid in the future based on this terrible service.

View full review
Loss:
$1000

Preferred solution: Deliver product or service ordered

User's recommendation: Go with another brand. If you don't have good customer service, then you don't have anything.

Janice M Uxd

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Verified Reviewer
| map-marker Middlefield Township, Ohio

Cabinet is not as expected.. got replacement and its worse.. waiting forever for another replacement.

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received order and one piece was damaged. also another piece was not what i wanted.

No fault of kraftmaid.. (home depot issue) .. soooooooooo i have been waiting for weeks and weeks for replacement pieces with no kitchen to use. I received one replacement piece today and it is totally wrong.

wrong color and smeared all over. grrrrrrrrrrrrrrrrrrr I am so afraid that the other piece will be a mess too since it is sitting on a truck moving no where. It is painted and they do not wait for it to dry properly and therefore is getting to me all smeared up. How long can i go without a kitchen.

I cannot move forward without the missing cabinet. I have no floor , no sink, no countertop , no dishwasher, no stove.. nothing until i get this cabinet. After seeing todays replacement i am livid.

I can hardly breath because i am so upset. Even the original pieces were not great.

They are suppose to have trim and 1/2 of it is missing. Horrible.

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Loss:
$2000

Preferred solution: Let the company propose a solution

User's recommendation: Just shaking my head.. NO recommendation

Gerry K Mhh
map-marker San Jose, California

Countertop cabinet ordered from Lowe's Fairfield, CA

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No one answering Kraftmaid number issued by Lowes Fairfield,CA. to verify my countertop cabinet delivery.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Lakeville, Connecticut

Request from kraftmaid

The New Milford, Connecticut Home Depot is throwing away cabinets to replace with different models. We would very much like one of your floor models. We have purchased three kitchens and one huge laundry room of cabinets from you folks for our personal home and rentals as well. We have been a good customer. Please let us know if this request could be possible before the floor display is destroyed. Thank you in advance for your help, Ann and Joe Trotta 238 Mudge pond Road Sharin CT 06068 8**-**3-2900 and 860-483-**** and email: jtrotta43@***.com
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Larry H Gyn
map-marker Middlefield Township, Ohio

Terrible quality

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Waited 10 weeks to get kitchen cabinets and 45% had to be returned due to poor quality. Of course, it'll take another 9 weeks for the replacement to arrive. Their customer service is pretty much a waste of time
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Pros:
  • Product
Cons:
  • Quality of paint

Preferred solution: Price reduction

User's recommendation: Go with any other company

Anonymous
map-marker Marion, South Carolina

Horrific experience

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We ordered our cabinets Feb, 5, 2021, have received nothing but run-around and lies. Their manufacturing plant in Ohio doesn't deal directly with consumers, we have to go thru the retailer. First, they're in production, then, no they never were. Date after date of expected delivery fell through. They refuse to refund our $$$. As of 9/.2/21- nothing NOTHING.run. sTAY FAR AWAY FROM kRAFT mAID.sTAY
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User's recommendation: RUN AWAY FROM KRAFT MAID

Loretta S Qhu

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Verified Reviewer
| map-marker Gilford, New Hampshire

Complaint on your service

I have ordered cabinets in April for a July 27 delivery. I was contacted on 7/21/21 to say my cabinets will be delivered on July 27th.

Today, I got a text saying my cabinets will not be delivered until 8/3/21.

This is really really bad service. I have sold my house, i have the carpenters who gutted my kitchen prepping for the cabinets, scheduled and hired the electrician and plumber and countertop people, all which took a long time to get scheduled. I am moving in on 7/30/21 and have no kitchen.

I need help getting these delivered as promised. This is life impacting not having a kitchen.

If you were having a delay and couldn't make the date, you should inform earlier, not 5 days before delivery.

This is terrible service. What can you do to get it finished and delivered next week?

I have contacted XPO, i have contacted Cabinet Kraftmaid Customer Care 888-562-**** and after waiting over an hour, finally was told could not do anything, it is JUST ANOTHER DELAY. They gave me another number to call 866-540-**** and still sitting on hold.

Please help....

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Keasbey, New Jersey

Deceptive Business Practice

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Box made oversized to make contents appear bigger than what they are, I have been buying this product for years and during the years I watched product get smaller and smaller and box get bigger and bigger...
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User's recommendation: Make box the right size

Maria L Zzr

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Verified Reviewer

Poor Quality Product

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KraftMaid - Poor Quality Product
KraftMaid - Poor Quality Product - Image 2
Original review Jan 25, 2021
We purchased semi-custom cabinets with a dark finish and the coating to reduce glare. The finish is bubbling on several doors, it scratches super easy, and one of the drawer fronts is warped. We also had a door to an upper cabinet fall off on me because the hinge snapped, and drawer slides not working correctly on the easy close doors. Kraftmaid is offering a subpar product as replacement, and even that product sample was damaged when it arrived!!! Terrible let down from what we thought was a reputable company. I should mention the product started bubbling almost immediately and we have been trying to resolve this issue for almost a year! The cabinets have been installed for less than a year!
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Loss:
$20000

Preferred solution: Full refund

User's recommendation: Don’t buy!

Sandy H Gso

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Kitchen Cabinets

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KraftMaid - Kitchen Cabinets
KraftMaid - Kitchen Cabinets - Image 2
KraftMaid - Kitchen Cabinets - Image 3

I purchased Kraftmaid cabinets for my kitchen remodel two years ago. The cabinet doors are now cracking where the wood was put together.

I reached out to Kraftmaid and after sending them pictures which clearly show the cracking, their reply was that will happen with moisture in the air. That is simply unnaceptable. Why would Kraftmaid think that a consumer would spend thousands of dollars on their kitchen remodel, only to have their cabinets crack in less than two years.

They dont stand behind their product. Stay away!!!

View full review
Loss:
$17000
Cons:
  • Quality and workmanship

Preferred solution: Let the company propose a solution

User's recommendation: Stay away!

6 comments
Elisabeth Dna

will be watching this site for more reviews as I am just starting my kitchen remodel process

Guest

I have the same problem with my not even two year cabinets. Stay away from this brand.

Guest

Those are not cracks, those are jiont lines in the wood, which is normal. Wood is a natural product that expands and contracts with changes in humidity.

This is not a defect, but rather a characteristic of the finish on wood. MDF is a better choice material for a plaited finish.

Guest
reply icon Replying to comment of Guest-1928544

Absolutely correct

Laura D Zqf

Whoever sold you your cabinets did not do a good job explaining what paint is like on wood. Kraftmaid has some door styles within their line called Evercore and that is the line you should have been sold.

Paint on wood is like that girl in high school with bad acne who puts on foundation, you see every bump and crater. Paint is the same on wood it shows every imperfection. You will notice in the winter time your cabinets contracting but in the summertime everything will expand and become tight again. This is not a defective product this is the nature of wood.

Most people who like painted cabinetry like a close to perfection look and you will never get that with wood always do MDF the paint goes on smoothly and the joints stay tight. What is happening to your cabinets is normal that is what wood does. Wood expands and contracts due to moisture or lack of it. You don't notice it on your regular furniture because it is stained.

Stain hides many flaws where paint just simply doesn't.

When going with a painted product an MDF door is the way to go you don't have the expansion and contraction like you do on wood. So the suggestion here is to do your homework and make sure you go with a very knowledgeable designer who will educate you on products.

Guest
reply icon Replying to comment of Laura D Zqf

Last time I looked Kraftmaid considered all there finishes stain. So for joint lines showing on there white or antique white finish it’s a paint.

If the mineral streaks bleed through then they claim it’s a stain. Go figure??

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About

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Summary

Kraftmaid is a company that provides professional kitchen cabinet supply. The company is headquartered in San Franciso, California. KraftMade provides all handmade cabinet products fitted with doors and finished with natural furniture grade birch interiors, and cabinet installation service. The company offers a wide range of designs, free quotes shipping, built-in stylish and decorative kitchen cabinets, kitchen cabinet corner units with raising doors, etc. KraftMaid states that it can provide any style of cabinets not depending on the form of construction. Besides, the company selects woods carefully and designs each kitchen unit like a unique item.

KraftMaid reviews and complaints

KraftMaid is ranked 455 out of 2282 in Furniture and Decor category

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