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Ordered a bathroom vanity plus molding strips to make mirror frame through local Lowe's store. After 4.5 weeks it finally arrives with a call from lowes associate stating the mirror molding and toe kick face were damaged and reorder delivery will take another 10-12 days. Unacceptable. So i proceeded to retrieve the vanity cabinet itself, only to find it too was poorly packed and damaged during shipment. Lowes associate tried to work with Kraftmaid to hurry along a reorder but was told it wasnt possible and it will take as long as it takes. Needless to say, they kept the vanity and i received a full refund. I was told I was at the mercy of their production schedule and that was that. Kraftmaid WOULD NOT do anything to help work out a solution to an issue they caused. After the refund and everything was complete, the associate told me this happens a lot.

so save yourself the hassle and NEVER buy anything from kraftmaid. period. Their product isn't that valuable that you and your hard earned money should be held hostage to their poor packing and shipping methods.

i do not have any pictures to share as I didnt even take the cabinet home. I opened it and left it at the store.

Reason of review: Poor customer service.

Monetary Loss: $1300.

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