15535 S State Ave, Middlefield, OH 44062, USA
Not resolved

Spent gazillions of dollars for the natural cherry wood product, supposedly with a lifetime warranty.Called to have drawer front replaced because of very ugly striping in the natural wood, and I was told the product is not longer being manufactured.

According to the customer service representative, who told me if they still made the product he would send out a new one, but because they do not manufacture it any longer, it is not supported. When I asked him how that fits into the "lifetime warranty" he informed me that they would consider the variations in the wood "natural"!

Despite multiple appeals that someone at least look at it, I was told it would make no difference.Buyer beware of KraftMaid lifetime warranty.

Review about: Kraftmaid Kitchen Cabinets Cherry Beal Design.

I didn't like: Do not stand by their warranty, Qualty control.

Review #957591 is a subjective opinion of a user.

Reason of Review / Monetary Loss Damaged or defective / $500
Preferred solution Provide a replacement drawer front

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