KraftMaid - Poor workmanship - wood finishing

2 of 114 KraftMaid reviews

Spent gazillions of dollars for the natural cherry wood product, supposedly with a lifetime warranty.Called to have drawer front replaced because of very ugly striping in the natural wood, and I was told the product is not longer being manufactured.

According to the customer service representative, who told me if they still made the product he would send out a new one, but because they do not manufacture it any longer, it is not supported. When I asked him how that fits into the "lifetime warranty" he informed me that they would consider the variations in the wood "natural"!

Despite multiple appeals that someone at least look at it, I was told it would make no difference.Buyer beware of KraftMaid lifetime warranty.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Do not stand by their warranty
    • Qualty control

Reason of review:
Damaged or defective
Preferred solution:
Provide a replacement drawer front
Monetary loss:
$500
Product or service
Kraftmaid Kitchen Cabinets Cherry Beal Design
Review category
Furniture and Decor
review #957591

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