KraftMaid

Go So, we ordered kraftmaid cabinets in the passed and were always pleased with the product. That being said, this passed order was the poorest quality of products we have ever seen.

We placed our order in October of 2021. Our estimated delivery date was December 12th. We received the entire order December 20th 2021. Counted boxes to make sure all were accounted for and they were.

Contractor starts install after Christmas and the problems started. First was a base cabinet was 15 wide instead of 21. No biggie right Unbox box the last two wall cabinets and the paint is peeling off of the supposed finished side. #2.

Then the other wall cabinet was a 1/4 out of square. Thats #3. Then we find out that a wall and and base is 15 wide instead of 6 wide.#4. One of the drawers on a 36 base cabinet was busted and the quick release laying in the bottom.#5 So reorder right replacements where needed January 3rd.

Expected shipment date January 20th. Well while we wait I had the contactor look at all the crown molding to be installed on top of the cabinets. He noticed that the pantry door was full overlay instead of half like we ordered.#6. Order the door and salesman tells me that its gone February 3rd before the door and our promised January 20th reorder shipment arrives!

This whole time customer service does a great job talking to but, they will not call you back for updates and will not give u a number to call back so a customer wouldnt have to wait for 45 minutes on hold! So today February the 5th I get a phone call that 3 of the 6 cabinets are in and the others will be delivered the 10th! Whats another week right so go to the store and pick up my 3 cabinets only to get home and unbox them to find another disaster! The 21 base was unfinished on the side and the trash bin door is awful.

Has to be forced open and closed. The 6 wall and base both end cabinets were u finished sides and the wall one was busted at the top. Also had full overlay instead of half. Here we are again ordering more cabinets hoping they will be right!

The reason we are so upset with this whole situation is because we loved kraftmaid b/c of there quality! We spent over 16k on this order and we did not get that back in cabinets!!! We nor our friends, family will never order from this company again! Highly disappointed and we feel like we have been robbed of our money.

To think that the instock cabinet at Lowes or Home Depot is by far a better quality of workmanship and overall product makes us sick! Never again Kraftmaid!

I ordered over $30,000. worth of cabinets on February 24, 2022.

I had to wait 10 weeks to get them and once we did, we found that we were missing one. Immediately I contacted my salesperson at Home Depot who reported it immediately. That was two weeks ago and I'm being told that my one cabinet will not arrive until June 23rd. I find this absolutely ridiculous.

I waited 10 weeks and then found a mistake you made and will have another 4 1/2 weeks tacked on to my wait time for one cabinet. ONE cabinet. Certainly a manufacturing company can and does produce 1000s of cabinets a day and certainly a trash can cabinet is a popular and probably mass produced one. So how in the world can this be good service?

I am a prior KraftMaid cusotmer from about 15 years ago, when we spent over $20,000.

I specifically wanted KraftMaid again, and now this. I will NOT recommend Kraftmaid in the future based on this terrible service.

received order and one piece was damaged. also another piece was not what i wanted.

No fault of kraftmaid.. (home depot issue) .. soooooooooo i have been waiting for weeks and weeks for replacement pieces with no kitchen to use. I received one replacement piece today and it is totally wrong.

wrong color and smeared all over. grrrrrrrrrrrrrrrrrrr I am so afraid that the other piece will be a mess too since it is sitting on a truck moving no where. It is painted and they do not wait for it to dry properly and therefore is getting to me all smeared up. How long can i go without a kitchen.

I cannot move forward without the missing cabinet. I have no floor , no sink, no countertop , no dishwasher, no stove.. nothing until i get this cabinet. After seeing todays replacement i am livid.

I can hardly breath because i am so upset. Even the original pieces were not great.

They are suppose to have trim and 1/2 of it is missing. Horrible.