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1.8

For the second time I need the door replaced in the cabinets in my bathroom. It is flaking off and Kraftmaid sent a representative to

inspect the issue. He had an attitude. It was my fault that they were failing because, their tests show that this happened because of humidity and because my bathroom had no fan they blamed me.

That's BS... I bath a few times a week but live alone and have the door open when I do. The window is usually part way open but in any case these cabinets should use paint that can handle humidity. The bathroom door was painted during the remodel and they aren't peeling.

The rep stated that they didn't use outdoor paint for these cabinets as I pointed out there a lot of boats in and around water that don't peel. I don't expect them too use marine grade paint but I do expect them to use a paint (or primer) that adheres to the wood.

I bought them at Home Depot and was initially told that they would stand behind there products but they have changed their tune. Of course they have an arbitration clause so that they pick an arbiter beholden to them for business, to decide any complaint. When is our do nothing Congress going to at least insist a neutral arbiter be picked

if companies are going to use this system to avoid lawsuits.

Reason of review: Bad quality.

Monetary Loss: $2000.

Preferred solution: Full refund.

KraftMaid Cons: Quality of paint.

Location: Watsonville, California

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